Product: Zalora Customer Care Clear all filters (2 of 2 reviews match)
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Zalora in Makati City, Manila - Stay away

2.3
Details
They canceled y order without any reason at all. The products are still available online so it is not a matter of availability. They received the money via Paypal however and never let me know when I will get my money back.
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Review
#1705641 Review #1705641 is a subjective opinion of poster.
Service
Zalora Customer Care
Reason of review
Order processing issue

Zalora in Makati, National Capital Region - Poor refund and exchange service!

I scheduled a pick-up of items for refund more than 2 weeks ago and they still have not picked it up! Zalora customer service is also unresponsive even after several follow-up emails! Very unprofessional. I ordered from Zalora before but this time they are so inefficient it is very disappointing!
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Review
#1488272 Review #1488272 is a subjective opinion of poster.
Service
Zalora Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Zalora Customer Service

Website:
www.zalora.com
Mailing Address:
10 Hoe Chiang Rd
Singapore, 089315
Singapore
Phone:
+6 039 212 3535
All Zalora Contacts