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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not order to zalora

1.0
Details
Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its not even in the third party delivery company of zalora. They do not answer.
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Review
#1723604 Review #1723604 is a subjective opinion of poster.
Pros
  • Good products
  • Have good price and good products
Cons
  • Poor customer service
  • Poor in terms of tracking your item
  • Do not deliver on time
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zalora review: Missing item

Zalora review - Missing item
Hi, one item is not included in my delivery. How cAn i get it back Thank you
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Review
#1710321 Review #1710321 is a subjective opinion of poster.

Zalora review in Makati City, Manila: Stay away

2.3
Details
They canceled y order without any reason at all. The products are still available online so it is not a matter of availability. They received the money via Paypal however and never let me know when I will get my money back.
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Review
#1705641 Review #1705641 is a subjective opinion of poster.
Service
Zalora Customer Care
Reason of review
Order processing issue

Zalora review: Return my order

My order is wrong.please return my courier.
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Review
#1683261 Review #1683261 is a subjective opinion of poster.
Pros
  • Zallora
Reason of review
Order processing issue
Loss
$789
Preferred solution
Full refund

Zalora review in Makati, National Capital Region: Poor refund and exchange service!

I scheduled a pick-up of items for refund more than 2 weeks ago and they still have not picked it up! Zalora customer service is also unresponsive even after several follow-up emails! Very unprofessional. I ordered from Zalora before but this time they are so inefficient it is very disappointing!
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Review
#1488272 Review #1488272 is a subjective opinion of poster.
Service
Zalora Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Zalora Customer Service

Website:
Mailing Address:
10 Hoe Chiang Rd
Singapore, 089315
Singapore
Phone:
+6 039 212 3535
All Zalora Contacts

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