Zalora Reviews

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Refund has not been processed

Zalora - Refund has not been processed
Zalora - Refund has not been processed
Zalora - Refund has not been processed
I have cancelled my order on the day I purchased which is 2 days ago and it shows refunded on my track order but this morning the bank still charges me . Please help me to do the refund , thank you
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ID
#2280291 Review #2280291 is a subjective opinion of poster.
Pros
  • Low price
  • Good product
Loss
$554
Preferred solution
Full refund

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New Reviewer

Zalora send invoice without bar code

EXTREMELY BAD OVERALL CUSTOMER SERVICE!!! Very bad in term of contact numbers. What is the purpose/logic of stating your contact number via publicly accessible google and the such if all the numbers are just pathetic-marketing. It is stated Chat operation hours at 9am but till 10am still no one was there!
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ID
#3089676 Review #3089676 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Preferred solution
Practical solutions particularly from a customer’s standpoint.

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New Reviewer

Gift card issue

Zalora - Gift card issue
I have already purchased the voucher from 7Eleven but when i try to enter the voucher it stated there "the voucher doesnt exist"
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ID
#3087138 Review #3087138 is a subjective opinion of poster.
Loss
$75
Preferred solution
Deliver product or service ordered

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New Reviewer

Cancelled my order but no refund in my bank account

i cancelled my order but money did not refund or transferred back to my bank account. i would like my refund because there is no more product to be delivered. thank you
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ID
#3067083 Review #3067083 is a subjective opinion of poster.
Pros
  • Low price
Loss
$2840
Preferred solution
Full refund

I ordered a bag as a birthday gift for my mother using express delivery (paid extra to receive it early), they sent me the wrong colour and insisted that they can only do an exchange or return.

I was unhappy with that response as an exchange would be redundant as I paid extra to get it on time and the birthday would be over by then. I had to type a very strongly-worded email for them to offer even a $10 cashback and I'm still not satisfied with that but I was frustrated and didn't want to keep talking to them.

User's recommendation: Just shop somewhere else. Their Zalora brand items are of poor quality anyways.

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ID
#3060505 Review #3060505 is a subjective opinion of poster.
Location
Singapore, Singapore

Enquiry

Order No 24297**** Purchased a Medium sized Red spaghetti Wrap dress on 24th October, 2021. Instead of Medium a small was delivered. This was returned and collected and a Medium was to be sent. Emails were sent to me to be patient. I needed the dress for the 4th October for my dinner party. Few days passed I was then informed that quality checks were to be made and to be patient. Finally there is a problem with the system and the dress cannot be replaced with a medium therefore the money is refunded. To purchase again I have to pay double the amount. So yeah I am still pissed, celebrations ruined.
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ID
#3053325 Review #3053325 is a subjective opinion of poster.
Location
Cheras, Selangor
New Reviewer

I never get my parcel yet

Zalora - I never get my parcel yet
I never get my parcel yet And I cannot track my parcel already called with ninjavan they said they still never get the parce,But shoong shipped
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ID
#3050413 Review #3050413 is a subjective opinion of poster.
Location
Ampang, Kuala Lumpur
Cons
  • Poor customer service
New Reviewer

I did not receive my parcel

I did not receive my parcel at all..but it's written successfully delivered when I tract the order...called zalora customer service, NO answer...can someone sort out this issue
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ID
#2991993 Review #2991993 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Bad service keeps making mistakes charge wrong shipping fees
Preferred solution
Deliver product or service ordered

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New Reviewer

Follow up on my order

Zalora - Follow up on my order
Please follow up on my order as i saw on Zalora track that my order was still in the process of packing.Its already been 3 days since I ordered the item.
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ID
#2984881 Review #2984881 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Checking my order

I just bought smart watch at zalora but i just notice that its not available in east malaysia , wanna check if they will shipped it to sabah or not ?
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ID
#2972108 Review #2972108 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

Fakes hugo boss belt

Zalora - Fakes hugo boss belt
this is no hugo boss right?is pasar malam belt.wrong product,U cheat money?rm530 buy pasar malam belt?I won't buy zalora anymore,I will disclose to sosial media that you sell fakes,Please give me an explanation, thank you.014234****
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ID
#2959810 Review #2959810 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Inquiry for my order

I ordered my clothes and it got two same but different order number so I thought I accidentally ordered twice, then I cancelled one of them but now it shows single order and its been cancelled.
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ID
#2952842 Review #2952842 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Update by user Oct 07, 2021

Company fixed the issue and I have been provided with full refund. Explanation as per email..

Original review posted by user Oct 06, 2021
I bought a Braun Buffel tote bag for my birthday and have made a refund/return request due to the item was not practical for me. Without even using the bag I received a reject email stating that there are scratches on the metal handle screw and on the sides handle for...
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Resolved
ID
#2942588 Review #2942588 is a subjective opinion of poster.
Pros
  • Good discounts
Cons
  • Product its broken
Loss
$1125
Preferred solution
Full refund
New Reviewer

Wrongly charged amount

I made a purchase on zalora. My card was charged for the item. Then the purchase order was removed from my order. No item. Kindly explain n refund. I dont have a purchase number as no item there.
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ID
#2868948 Review #2868948 is a subjective opinion of poster.
Loss
$95
Preferred solution
Full refund
New Reviewer

Need a urgent delivery

Zalora - Need a urgent delivery
I ordered a watch that has its delivery date given for 24th. If it possible, can it be delivered by the 15th. It was a birthday gift and it's urgent. I even choose express delivery so that the watch is delivered by today.
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ID
#2865990 Review #2865990 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

My order is not being process

I chat with your chat box no answer i call your customer service no answer. It been 8 days my item not delivered and cannot be found in my order system in your application. Zalora had charged the item.
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ID
#2846889 Review #2846889 is a subjective opinion of poster.
Location
Ipoh, Perak
Preferred solution
Deliver product or service ordered

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