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4.3
Updated by user Oct 07, 2021

Company fixed the issue and I have been provided with full refund. Explanation as per email..

Original review posted by user Oct 06, 2021

I bought a Braun Buffel tote bag for my birthday and have made a refund/return request due to the item was not practical for me. Without even using the bag I received a reject email stating that there are scratches on the metal handle screw and on the sides handle for the sling hook.

I was so upset as I don't even managed to use the bag but I was said to make the scratches on the metals surface which no protective layer attached when I received it. It is funny that why on earth should I scratch the metal handle/screw when it is inside and at the side of the bag? If I really used the bag shouldn't it be the leather itself scratch first? When I received it I never thought that I should snap pics during the unboxing as no protective layers found on the metal parts, instead it is already scratched.

Note that I've been buying things from Zalora and this is my first time being treated unfairly.

We'll see the complaint I have made and may justice prevail. Will never ever buy from Zalora ever again.

User's recommendation: Never buy any branded or designer items via Zalora, if you do, make a video else you will be blame for the mistakes that they did themselves.

Monetary Loss: $1125.

Preferred solution: Full refund.

Zalora Pros: Good discounts.

Zalora Cons: Product its broken.

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